We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it under the following conditions:
- Return Period: Returns are accepted within 14 days of delivery.
- Return Shipping: Customers are responsible for the cost of return shipping.
- Restocking Fee: We do not charge any restocking fees.
- Exclusions: Sale items and personalized products are not eligible for returns.
- Condition of Items: Returned items must be clean, unused, and in their original condition.
- Return Process: Please contact us via email or customer service hotline first and provide your order number, reason for return， and details of the product problem. After receiving our confirmation, return the goods to the designated address in the designated manner. After the returned goods are confirmed to be correct by our quality inspection, refunds will be processed by according to relevant policies.
- Refund Method: Return payment will usually be refunded according to the original payment method within 7 working days after receiving the returned goods and passing the quality inspection.
Please ensure that the items are carefully packaged to avoid any damage during the return shipping process. Once we receive the returned items and verify their condition, we will process your refund or exchange promptly.